Authentication

Yes, we source the majority of our product directly from the brands that we sell so that you can browse all of our inventory worry-free! All of our items are carefully sourced and meticulously authenticated by several different in-house brand experts who go through rigorous training. Our team of experts are highly knowledgable and will examine everything from the packaging down to the stitching of an item before judging it to be authentic. Close up pictures are always included alongside most items for added peace of mind for our customers.

Yes, some of the items we sell will include their original proof of purchase or packaging. If you have any specific questions about a certain item's authenticity we highly encourage you to message our Instagram account @dreamgrails.

Shipping

All orders are shipped within 24-48 hours of payment. An email containing your tracking number will be sent to you as soon as your order is packaged and a shipping label has been created. Please contact us via email or Instagram DM if you do not see an email.

Most US customers receive their packages within 1-3 days on average, although this number can vary depending on your exact location. International orders usually deliver within a 7-10 day window.

Returns

All sales are final and we do not accept returns. Exceptions to this policy will always be made in any case where a mistake was made on our end, however this is at owner discretion.

still have additional questions?

Contact us via email or Instagram DM @dreamgrails